You will need to allow permissions for the program by clicking the Request Access button next to Screen Recording and AccessibilityĪfter clicking Request Access you will be brought to a System Preferences window like the one below, please checkmark Teamviewer QuickSupport. If you are allowing remote access on a Mac computer, you will see a screen appear like the one below: When the technician has requested access, a popup will appear asking to allow their access, please click Allow Please let the technician know that your device is ready for remote access If prompted to allow the program to Run or Make Changes to Your Computer please click Open or YesĪ screen will appear that will show your name and a session code that will look like the image below. WesternU has a branded version of the remote assistance application Teamviewer that can be downloaded at the link below:Īfter accessing the site, your browser will begin downloading a file called TeamviewerQS if given the open, select Open or Run. This article will outline the steps to complete this procress.

While off campus technicians may request to remotely access your computer for remote service.

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